Grievance Redressal / Escalation Matrix
In case of any grievance / complaint in respect of research services provided by ISFCAP Strategic Advisors LLP, an investor may follow the escalation matrix below. We endeavour to redress every grievance immediately, and in any case not later than 21 days of its receipt.
| Level | Details of contact person | Address / Contact | Working hours |
|---|---|---|---|
| 1. Customer Care / Grievance Officer | Abhinav Mehra Grievance Officer |
8 Silver Oaks Avenue, DLF Phase 1, Gurugram, Haryana – 122002 Email: abhinav@isfcap.com Tel: +91 98117 17104 |
Mon–Fri, 10:00 to 18:00 IST |
| 2. Principal Officer / Compliance Officer | Abhinav Mehra Principal Officer & Compliance Officer |
8 Silver Oaks Avenue, DLF Phase 1, Gurugram, Haryana – 122002 Email: abhinav@isfcap.com Tel: +91 98117 17104 |
Mon–Fri, 10:00 to 18:00 IST |
If not satisfied with our response
- SEBI SCORES: lodge your grievance with SEBI on the SCORES 2.0 platform at https://scores.sebi.gov.in. Complaints against Research Analysts undergo a two-level review — first by the designated body (RAASB, i.e. BSE Limited) and second by SEBI. You may also write to any of the offices of SEBI. For queries, feedback or assistance, contact SEBI on toll-free helpline 1800 22 7575 / 1800 266 7575.
- Online Dispute Resolution (ODR): if the grievance is not redressed satisfactorily, you may initiate online conciliation and/or arbitration through the Smart ODR portal at https://smartodr.in.
- Physical complaints: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.
Corresponding SEBI regional office for our jurisdiction: SEBI Northern Regional Office (NRO), NBCC Complex, Office Tower-1, 8th Floor, Plate B, East Kidwai Nagar, New Delhi – 110023.